Frequently Asked Questions
Need some help? You may find the answer here.
If you cannot find the information you are after, then please email us at firstname.lastname@example.org or call us on 1300 361 146.
How do I create an account?
You create an account after you have selected the magazines you wish to purchase. Simply add the magazines to your shopping cart, proceed to the checkout and fill in your contact details. You will be asked to create an account by nominating an account login and password.
If you are renewing a subscription, you will need to enter your subscriber ID at the checkout to ensure you do not create a duplicate account.
I have forgotten my password. Can you send it to me?
You can request to reset your password online, but if you have forgotten your login name then please contact Subscriber Services and provide us with your name, address, phone number and email address that you used during the initial sign up procedure.
How do I change my delivery details?
To change your account delivery details, you must have a MyMagazines or frankie press account. Then simply click on the My Account button, enter your Account Login and Password to access your address details. Press the Update My Details button once you have entered your new address. Alternatively you can contact Subscriber Services.
When does my subscription end?
This will depend on the payment option you selected and/or the term of your subscription. If you click on My Account and log in with your MyMagazines or frankie press login details you can view the number of issues remaining.
Can I cancel my subscription?
Please contact Subscriber Services regarding cancellations and refunds.
Can I subscribe if I live outside of Australia?
Yes, select the magazine that you wish to subscribe to and select the “overseas” option in the list of prices to add to your shopping cart. When you proceed to the checkout, enter the address details for overseas delivery where specified. All prices quoted are in Australian dollars.
How do I give a gift subscription?
After selecting a subscription and entering your account details, you are then able to indicate that this is a gift subscription and enter the recipient’s delivery name and address.
When will I receive my first issue?
When subscribing, you will receive the next issue of the title to be mailed (in case you have already purchased it, we will not send you the current on sale issue unless requested click here).
All deliveries are fulfilled by Australia Post. International deliveries are made via a combination of international airmail courier and local postal services. For more information regarding deliveries, click here.
If your magazine has not arrived within the timeframe indicated on your order confirmation email, then please contact Subscriber Services.
When can I expect my subscription copies to arrive?
For Australian subscribers our aim is to deliver subscription copies to arrive within the week of the retail on sale date, but cannot guarantee this. We despatch copies via Australia Post 7-10 days prior to the Australian retail on sale date, and your magazine will arrive on or around the time of on sale, with the additional subscription benefits being the convenience of home delivery, never missing an issue of your favourite magazine, and a saving on the cover price.
For our NZ subscribers, copies take a further week to arrive and in line with the NZ retail on sale.
For our subscribers in the rest of the world, please allow 4 weeks for delivery of your magazine.
My item hasn't arrived - what can I do?
For back issues, for the initial issue of a post-dated subscription and for merchandise orders in Australia, your order will be sent via Australia Post – a parcel will be sent via eParcel which requires a signature on delivery. Please allow 7-10 business days for the request to be processed, despatched from our warehouse and to arrive with you, starting from the date on your order confirmation email.
For our international customers, your order will be dispatched via a combination of international airmail courier and local postal services, which doesn’t have tracking or require a signature. Please allow 15 to 25 business days from the date on your order confirmation email.
If your item has taken longer than this to arrive, contact us with the specifics of your order and we’ll follow it up.
Can I purchase a back issue?
You can purchase a back issue from the 'back issues' tab of selected magazine titles on MyMagazines, or by selecting the issue from the 'frankie' or 'Smith Journal' tab on the frankie press site. Simply select the issue you’re interested in and add it to your shopping cart. If you are after a particular back issue that is not displayed, then please phone Subscriber Services to enquire.
When will I receive my free gift or prize?
If you are eligible to receive a free gift, or you win a prize, it will arrive separately from your magazine subscription. Your gift or prize will be posted to you once the promotion has ended. Please allow 4-6 weeks for delivery to allow for the promotion to end and for the supplier to be contacted regarding despatch of the item.
What if I receive a damaged magazine or item in the post?
Let us know and we'll replace it! Just send your delivery and order details - plus a photo or scan of the damaged item - to email@example.com.
What is the difference between order from MyMagazines and iSubscribe/Magshop?
When you purchase a subscription through MyMagazines you are purchasing directly from the publisher – nextmedia, who own and run the MyMagazines website. When you order through iSubscribe or Magshop, they are a third party selling magazines on nextmedia’s behalf.
By using MyMagazines you have access to your account information for details on issues remaining, change of address etc. both online via the website or over the phone via the call centre. Most importantly using MyMagazines is the only way to be eligible to receive any free gift or entry into any competitions that might be advertised in your magazine – these are generally available exclusively through MyMagazines as outlined in the T&C. You may also be eligible to a discount for renewing an existing subscription via MyMagazines. For more information please check the subscriptions page in the most recent copy of your magazine, or your renewal letter if you have received one.
Why don’t I receive a free gift/not entered into competitions advertised inside the magazine if I subscribe through iSubscribe/Magshop?
The offers you see inside your magazine are generally exclusive to MyMagazines purchases. If you order through a third party such as iSubscribe or Magshop you will not be eligible to receive a gift, or entry into a MyMagazines competition. Occasionally we run separate special offers on iSubscribe or Magshop, these will be advertised directly on their websites at the time of your subscription purchase.
Can I make a suggestion regarding your website?
If you have a suggestion as to how we can make mymagazines.com.au a better site, or maybe you have found an error – then we would like to know! Send your comments to firstname.lastname@example.org
How can I advertise on your website or in a magazine?
I have a query about a digital subscription that I purchased through mymagazines.com.au
Click here for more information regarding digital subscriptions.
How does COVID-19 affect my subscription?
Due to the COVID-19 outbreak, we are experiencing some delays in delivery of our magazines both within Australia and around the world and thank you for your patience in receiving your issues.
For current subscriptions, our mailing operation and Australia Post continue to service our titles. Our magazines are printed and wrapped with minimal interaction and all our supplier sites have confirmed increased hygiene measures for their operations to be able to continue to operate and be able to safely supply their services to us and our customers.
Australian subscription delivery continues ‘business as usual’ at this time. See delivery for further information.
With advice from our international carrier in early January that delivery to the UK and onward destinations was no longer possible, we temporarily suspended the option to subscribe or renew overseas subscriptions while we considered the impacts. The situation unfortunately remains that delivery will take a lot longer and this is constantly changing as restrictions are implemented and eased, however we will continue to despatch your copies. If you would prefer to place your subscription on hold while we wait out the delays, please contact Subscriber Services. In either instance thanks for your continued support.
I’ve been given a renewal/promotion code. How do I use it?
Enter your promotion code and hit apply before adding your item to the cart.
How does an auto-renew subscription work?
Auto-renew is offered on selected subscriptions and is only available with credit/debit card payments. The Auto-renew option ensures your subscription will continue unless you decide to cancel. Please be aware your elected credit/debit card account will be automatically debited the same amount as on your order confirmation email recurring annually unless you decide to cancel, or when your credit card expires. You can update your credit card details, and can also stop the auto-renew subscription option at any time by contacting Subscriber Services.
Which payment methods can I use?
We accept Visa, Mastercard, PayPal and PayPal Pay in 4 payments online. Alternately, you can pay with American Express or Diners Club by phone click here.
PayPal transactions will appear as Nextmedia Investments on your PayPal statement.
For payment by cheque, bank deposit or money order, please mail your order to us click here.
What is PayPal Pay in 4, and how do I select this payment method?
PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments. Your first instalment will be due at the time you make your purchase, the next 3 instalments will be automatically billed every 2 weeks through your PayPal account.
To use this payment method, select the PayPal option on the Payment screen of the checkout process to be redirected to PayPal. From there you can select PayPal Pay in 4.
Please make sure you read the user agreement here before selecting this payment method.
Does the magazine subscription price include GST?
Yes, all prices shown on the MyMagazines or frankie press website for delivery within Australia are in AUD and inclusive of GST. GST does not apply for overseas delivery.
My order is being delivered overseas. Does the advertised price include local tax?
No, all prices shown on the MyMagazines or frankie press website for delivery overseas are in AUD and exclusive of any local tax.
Guidelines vary by destination, but on 1 July 2021, the EU removed the low-value VAT threshold for eCommerce items. This means all EU-bound eCommerce items will be subject to VAT from 1 July 2021. Whether you are in the EU or another location, when your order arrives in your territory you may be liable to pay VAT and/or a customs fee before receiving your purchase. For more information, contact your local postal service.
How does a pay-as-you-go subscription work?
Pay-as-you-go is offered on selected subscriptions and is only available with credit/debit card payments. The Pay-As-You-Go option ensures your subscription will continue unless you decide to cancel. Please be aware your elected credit/debit card account will be automatically debited the same amount as on your order confirmation email recurring unless you decide to cancel. The Pay-As-You-Go subscription option can be stopped at any time by contacting Subscriber Services.
What is your refunds and returns policy?
If you choose to cancel a magazine subscription, you can receive a refund for all unsent issues.
If you’ve selected an auto-renew subscription option, you can cancel at any time and will continue to receive issues until your current payment runs out - we do not provide refunds for partial billing periods.
We will offer a refund or exchange on a subscription copy or a merchandise item purchased if the item:
The purchaser must provide proof of purchase. If the original purchase was made on a credit/debit card, the refund must be credited to the original card used. If the original purchase was made with PayPal, a refund will be credited back to the original PayPal account used.
If the original purchase was made from an independent retailer (newsagent, supermarket or store), your returns query must be made with that retailer directly.
If the item is deemed faulty, we will cover the cost involved in returning items.
Unfortunately we are unable to provide a refund or replacement if you change your mind.
This returns policy corresponds with consumer's rights under Australian Consumer Law.
If you have any questions relating to our policies, please contact Subscriber Services.