Frequently Asked Questions
Need some help? You may find the answer here.
If you cannot find the information you are after, then please email us at email@example.com or call us on 1300 361 146.
How do I create an account?
I have forgotten my password. Can you send it to me?
Which credit cards can I use?
Does the magazine subscription price include GST?
I’ve been given a renewal/promotion code. How do I use it?
Can I subscribe if I live outside of Australia?
How do I give a gift subscription?
How do I change my delivery details?
When will I receive my first issue?
When can I expect my subscription copies to arrive?
My item hasn’t arrived – what can I do?
When does my subscription end?
How does an auto-renew subscription work?
How does a pay-as-you-go subscription work?
Can I purchase a back issue?
Can I cancel my subscription?
When will I receive my free gift?
What if I receive a damaged magazine or item in the post?
Can I make a suggestion regarding your website?
How can I advertise on your website or in a magazine?
What is your refunds and returns policy?
I have a query about a digital subscription that I purchased through mymagazines.com.au
You create an account after you have selected the magazines you wish to purchase. Simply add the magazines to your shopping cart, proceed to the checkout and fill in your contact details. You will be asked to create an account by nominating an account login and password.
If you are renewing a subscription, you will need to enter your renewal code at the checkout.
You can request to reset your password online, but if you have forgotten your login name then please contact Subscriber Services and provide us with your name, address, phone number and email address that you used during the initial sign up procedure.
We accept Visa or Mastercard payment. Alternately, you can pay with American Express, Diners Club by phone click here.
For payment by cheque or money order, please mail your order to us click here.
Yes, all prices shown on the MyMagazines or frankie press website for delivery within Australia are in AUD and inclusive of GST. GST does not apply for overseas delivery.
Enter your renewal/promotion code at the checkout.
Yes, select the magazine that you wish to subscribe to and select the “overseas” option in the list of prices to add to your shopping cart. When you proceed to the checkout, enter the address details for overseas delivery where specified. All prices quoted are in Australian dollars.
After selecting a subscription and entering your account details, you are then able to indicate that this is a gift subscription and enter the recipient’s delivery name and address.
To change your account delivery details, you must have a MyMagazines or frankie press account. Then simply click on the My Account button, enter your Account Login and Password to access your address details. Press the Update My Details button once you have entered your new address.
When subscribing, you will receive the next issue to be mailed (we will not send you the “current” issue unless requested click here).
All deliveries are fulfilled by Australia Post. International deliveries are made via a combination of international courier and local postal services. For more information regarding deliveries, click here.
If your magazine has not arrived within the timeframe indicated on your order confirmation email, then please contact Subscriber Services.
For Australian subscribers we aim to deliver subscription copies to arrive for the issue’s on sale date at the latest but cannot guarantee this. We despatch copies via Australia Post 7-10 days prior to the Australian retail on sale date, and your magazine will arrive on or around the time of on sale, with the additional subscription benefits being the convenience of home delivery, never missing an issue of your favourite magazine, and a saving on the cover price.
For our NZ subscribers, copies take a futher week to arrive - this is generally 1-2 weeks prior to the NZ retail on sale.
For our subscribers in the rest of the world, please allow 4 weeks for delivery of your magazine.
For back issues or initial subscription issues and for merchandise orders in Australia, your order will be sent via Australia Post eParcel which requires a signature on delivery. You will need to allow 7-10 business days for it to arrive, starting from the date on your order confirmation email. For our international customers, your order will be dispatched via standard airmail, which doesn’t have tracking or require a signature. Please allow 15 to 25 business days from the date on your order confirmation email.
If your item has taken longer than this to arrive, contact us with the specifics of your order and we’ll follow it up.
This will depend on the payment option you selected and/or the term of your subscription. If you click on My Account and log in with your MyMagazines or frankie press login details you can view the number of issues remaining.
The Auto-renew option ensures your subscription will continue unless you decide to cancel. Please be aware your elected credit/debit card account will be automatically debited the same amount as on your order confirmation email recurring annually unless you decide to cancel. You will receive a notification email prior to this charge. The auto-renew subscription option can be stopped at any time by contacting Subscriber Services.
The Pay-As-You-Go option ensures your subscription will continue unless you decide to cancel. Please be aware your elected credit/debit card account will be automatically debited the same amount as on your order confirmation email recurring unless you decide to cancel. The Pay-As-You-Go subscription option can be stopped at any time by contacting Subscriber Services.
You can purchase a back issue from the 'back issues' tab of selected magazine titles on MyMagazines, or by selecting the issue from the 'frankie' or 'Smith Journal' tab on the frankie press site. Simply select the issue you’re interested in and add it to your shopping cart. If you are after a particular back issue that is not displayed, then please phone Subscriber Services to enquire.
Please contact Subscriber Services regarding cancellations and refunds.
If you are eligible to receive a free gift, or you win a prize, it will arrive separately from your magazine subscription. Your gift or prize will be posted to you once the promotion has ended. Please allow 4-6 weeks for delivery.
Let us know and we'll replace it! Just send your delivery and order details - plus a photo or scan of the damaged item - to firstname.lastname@example.org.
If you have a suggestion as to how we can make mymagazines.com.au a better site, or maybe you have found an error – then we would like to know! Send your comments to email@example.com
To enquire about advertising on mymagazines.com.au, please contact firstname.lastname@example.org
To find out more regarding advertising in a nextmedia magazine, please go to www.nextmedia.com.au
If you choose to cancel a magazine subscription, you can receive a refund for all unsent issues.
If you’ve selected a recurring credit card payment option, you can cancel at any time and will continue to receive issues until your current payment runs out - we do not provide refunds for partial billing periods.
We will offer a refund or exchange on a subscription copy or a merchandise item purchased if the item:
- is found to have a genuine production fault
- is significantly different to the sample or description given to the purchaser
- does not do what it is supposed to
- it’s been damaged in the post
The purchaser must provide proof of purchase. If the original purchase was made on a credit or EFTPOS card, the refund must be credited to the original card used.
If the original purchase was made from an independent retailer (newsagent, supermarket or store), your returns query must be made with that retailer directly.
If the item is deemed faulty, we will cover the cost involved in returning items.
Unfortunately we are unable to provide a refund or replacement if you change your mind.
This returns policy corresponds with consumer's rights under Australian Consumer Law.
If you have any questions relating to our policies, please contact Subscriber Services.